Quality Control

Best Protocol Control

Using standardized processes for quality control and consistency.

Several studies suggest that a consistent application of standardized protocols aimed at achieving best outcome will reduce mortality rates. PGH recognizes the importance of having systemic processes in place to enhance quality-control.

This concept is used in two ways: PGH uses an internal proven protocol to manage the treatment process of every patient, while PGH’s patients are treated at those hospitals which have the most effective systems in place.

PGH reinforces standards and quality by following simple steps that can make a big difference. These include reducing reliance on memory and vigilance, simplifying where possible, using checklists and ensuring that intended medications are clear. The existence of confusing drug names is one of the most common causes of medication error and is of concern worldwide. With tens of thousands of drugs currently on the market, the potential for error due to confusing drug names and proprietary names. For example, names like Flomax and Volmax sound extremely similar, but one is used to treat the symptoms of an enlarged prostate, and the other is used to relieve bronchospasm.

Another problem with drug names exists across international borders. Drug names can vary from country to country, and the situation can be disturbing. For instance, Norpramin, which is an antidepressant in the US, is the name of an ulcer drug in Spain. Flomax for prostate disease has the same name as a pain medication in Italy, and Vivelle, which in the US is a hormone treatment for menopause and osteoporosis, is a birth-control pill in Austria. It is part of our commitment to excellence that PGH ensures the patient receives the proper medication not only in the US during treatment, but also in their home country after their return home for recovery.